General
How old do I have to be to place a bet?
No one under the age of 18 years will be allowed to place a bet.
What are your hours of operation?
Our online sportsbook is open for operation 24 hours a day, 7 days a week. Our call center
is open from 7am pacific until the last halftime of the last west coast game.
What about Privacy and Security?
Our Players privacy and security is of the utmost importance. We make sure to protect all
personal information.
Technical
Do I need to download any software to play on the online sportsbook ?
NO! All the online sportsbook is written in the ASP programming language. Therefore you
are not required to download or install anything on your computer. All you need to do is
access our web site using your favorite internet browser.
Will your online sportsbook work on my computer?
We will work on any computer which can surf the World Wide Web using a browser like
Internet Explorer preferably. We had received some information that some troubles may
occur when people are using Macintosh computers or Nestcape Navigator browser, specially
with straight bets. We are working on resolve that problem. Thank you for your
patience.
Can I get technical help?
One of our priorities is to make sure that our members are well looked after. If you are
having any technical problems or if you have any questions or concerns please give the
office a call.
What if there is a
discrepancy with a wager?
Our operations are fully computerized and every transaction is digitally recorded. In
the event of a discrepancy with a wager, you will be able to listen to the digital
playback of your conversation/transaction. The Operations Manager will then decide if an
adjustment to your betting account is necessary. These decisions are FINAL
Who do I contact about my concerns?
If you have any questions or concerns about the sportsbook, please feel free to call our
customer support. We will gladly help you out with any issues you may have.
How long does it take to reconcile a game once it is over? When will the money be in the
customer’s account?
Games will be reconciled at the end of the event; your account will be updated 20 to 30
min after the game has ended.
